Multi-part Document
BS ISO IEC 20000 - Information technology. Service management

This is a multi-part document divided into the following parts:

• Part 1 Information technology. Service management. Specification
• Part 2 Information technology. Service management. Code of practice
• Part 3 Information technology. Service management. Guidance on scope definition and applicability of ISO/IEC 20000-1
• Part 5 Information technology. Service management. Implementation guidance for ISO/IEC 20000-1
• Part 6 Information technology. Service management. Requirements for bodies providing audit and certification of service management systems
• Part 10 Information technology. Service management. Concepts and vocabulary