BS 8477:2014+A1:2020
Code of practice for customer service
https://doi.org/10.3403/30270858 (published 31/01/2014)
BS 8477:2014+A1:2020 is maintained by SVS/0. This standard is available from the following sources:
Other historical versions of this standard document also exist:
- BS 8477:2014 [current until 29/04/2020]
- BS 8477:2007 [current until 31/01/2014]