British Standards Document
BS ISO 10003
Quality management. Customer satisfaction. Guidelines for dispute resolution external to organizations

https://doi.org/10.3403/30359427U

BS ISO 10003 is maintained by SVS/0. The current release of this standard is:

BS ISO 10003:2018 Quality management. Customer satisfaction. Guidelines for dispute resolution external to organizations

https://doi.org/10.3403/30359427 (published 20/07/2018)

This standard is available from the following sources:

Other historical versions of this standard document also exist: